Posts

Get a post by ID

Retrieves a single post by its unique identifier.

GET

/v2/posts/{id}

Get a post by ID

curl --request GET \
  --url https://do.featurebase.app/v2/posts/{id} \
  --header 'Authorization: Bearer <token>' \
  --header 'Featurebase-Version: 2026-08-19.orbit'

{
  "access": {
    "companyExternalIds": [],
    "userIds": []
  },
  "anchor": {
    "commentId": "<string>",
    "conversationId": "<string>",
    "messageId": "<string>",
    "ranges": [
      {
        "end": 123,
        "start": 123
      }
    ],
    "sourceRecordId": "<string>",
    "submissionId": "<string>"
  },
  "assigneeId": "507f1f77bcf86cd799439013",
  "author": {
    "email": "john@example.com",
    "id": "507f1f77bcf86cd799439011",
    "name": "John Doe",
    "profilePicture": "https://cdn.example.com/avatars/john.png",
    "type": "customer"
  },
  "boardId": "507f1f77bcf86cd799439011",
  "commentCount": 5,
  "content": "<p>It would be great to have a dark mode option for the dashboard.</p>",
  "createdAt": "2023-12-12T00:00:00.000Z",
  "customFields": {
    "cf_effort": 3,
    "cf_priority": "high"
  },
  "deduped": true,
  "eta": "2025-01-01T00:00:00.000Z",
  "features": {
    "commentsEnabled": true
  },
  "groupKey": null,
  "id": "507f1f77bcf86cd799439011",
  "inReview": false,
  "insightSource": {
    "capturedBy": "manual",
    "channel": "slack",
    "conversationId": "<string>",
    "externalId": "<string>",
    "sourceLabel": "<string>",
    "url": "<string>"
  },
  "intakeMode": "request",
  "integrations": {
    "clickup": [
      {
        "id": "86a1b2c3d",
        "title": "Add dark mode support",
        "url": "https://app.clickup.com/t/86a1b2c3d"
      }
    ],
    "devops": [
      {
        "id": 1234,
        "projectId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
        "projectName": "My Project",
        "title": "Add dark mode support",
        "url": "https://dev.azure.com/org/project/_workitems/edit/1234"
      }
    ],
    "github": [
      {
        "id": "1234567890",
        "number": "42",
        "repositoryFullName": "acme/backend",
        "repositoryName": "backend",
        "title": "Add dark mode support",
        "url": "https://github.com/acme/backend/issues/42"
      }
    ],
    "hubspot": [
      {

Returns the full post object including:

Author information
Current status
Tags
Voting stats
Engagement metrics
Custom field values

Feedback processing

For a post created with intakeMode: 'feedback', the response also carries processing, which says how far Featurebase has got with the text and what it made of it. It is absent on every other post, and on the list endpoint.

processing.status:

queued - the text was accepted and no result has landed yet
processing - Featurebase is organizing the submission right now
complete - it is done; results lists what came out of it
needs_review - it is done, and a teammate still has to decide something
skipped - nothing ran, and nothing will; reason says why (the same reason the create returned, for example autopilot_off). The post is stored exactly as it was sent.

processing.results is present in workspaces that organize submissions, once the run has finished: one entry per ask found in the text, in the order they appear. Each entry has the ask's title and its outcome:

request - the ask became a request of its own
attached - it was added as evidence to a request that already existed
held - it became a request waiting for a teammate to publish it
question - it asked something; no request was created and a teammate answers it

postId and postTitle name the request the ask became or was attached to. They are absent for a question, and absent when that request is not readable through this API.

held results carry a reason code saying what the teammate still has to decide: too_many_topics (the submission held more separate asks than one submission can become requests, so this request lists the ones that did not fit), uncertain, custom_fields or processing_failed (the AI could not rewrite the text, or could not check the ask against existing requests, so a teammate confirms it). No other outcome carries it.

Workspaces that do not organize submissions report status only: there the post you sent IS the request, so there is no separate result to list.

Authorizations

Authorizationstringheaderrequired

API key as Bearer token. Use: Authorization: Bearer sk_...

Path Parameters

idstringrequired

Post unique identifier

Example: 507f1f77bcf86cd799439011

Headers

Featurebase-Versionenum<string>header

API version for this request. Defaults to your organization's configured API version if not specified.

Available options: 2026-08-19.orbit, 2026-01-01.nova, 2025-12-12.clover

Example: 2026-08-19.orbit

Response

Success

accessobjectrequired

Show child attributes

anchorobject | nullrequired

When kind is 'insight', where exactly the insight points back into its origin: an insight source record with character ranges into its fullText, or the native conversation/message/comment/post ids.

Show child attributes

assigneeIdstring | nullrequired

ID of the admin assigned to this post, null if unassigned

Example: 507f1f77bcf86cd799439013

authorobject | nullrequired

Show child attributes

boardIdstringrequired

Board (category) ID this post belongs to

Example: 507f1f77bcf86cd799439011

commentCountnumberrequired

Total number of comments

Example: 5

contentstringrequired

Post content in HTML format

Example: <p>It would be great to have a dark mode option for the dashboard.</p>

createdAtstringrequired

ISO 8601 timestamp when created

Example: 2023-12-12T00:00:00.000Z

customFieldsobjectrequired

Custom field values keyed by field ID

dedupedenum<boolean>

Present and true only on POST /v2/posts, when the request carried a source.externalId that already had a post. The existing post is returned unchanged with HTTP 200; a newly created post returns HTTP 201 without this field.

Available options: true

Example: true

etastring | nullrequired

Estimated completion time as ISO 8601 timestamp, null if not set

Example: 2025-01-01T00:00:00.000Z

featuresobjectrequired

Show child attributes

groupKeystring | nullrequired

When kind is 'insight', the triage grouping key (source record id, conversation id, origin post id, or the insight's own id for singletons). Legacy insights may be null and group as singletons.

idstringrequired

Unique identifier

Example: 507f1f77bcf86cd799439011

inReviewbooleanrequired

Whether the post is pending moderation review

Example: false

insightSourceobject | nullrequired

Provenance of an insight: which channel it came from and how it was captured.

Show child attributes

intakeModeenum<string>

Present only on POST /v2/posts: the intakeMode the post was processed under ('request' when the request named none). On an idempotent replay (deduped: true) this is the mode the post was ORIGINALLY created with.

Available options: request, feedback

Example: request

integrationsobjectrequired

Third-party integration links associated with this post

Show child attributes

isPinnedbooleanrequired

Whether the post is pinned to the top

Example: false

kindenum<string>required

Discriminates an actionable work item ('issue') from a customer submission whose claims were extracted into insights ('record' — not a work item). Defaults to 'issue' for all pre-existing posts. Default list responses return issues only; pass kind='record' to opt in. Raw signal ('insight') is never returned by the posts resource — insights are served by /v2/insights.

Available options: issue, insight, record

Example: issue

linkedInsightCountnumberrequired

Number of insights linked to this issue as supporting evidence. Only meaningful when kind is 'issue'.

Example: 0

linkedIssueIdstring | nullrequired

When kind is 'insight', the ID of the issue this insight supports. Null when the insight is unlinked or when kind is 'issue'.

objectenum<string>required

Object type identifier

Available options: post

Example: post

opportunityAmountnumber | nullrequired

Total opportunity amount from linked HubSpot deals and Salesforce opportunities

Example: 30000

portalHiddenbooleanrequired

True when the issue is hidden from portal/public surfaces. Missing stored values are returned as false.

Example: false

postUrlstringrequired

Full URL to view the post

Example: https://feedback.example.com/p/add-dark-mode-support

processingobject

On POST /v2/posts — queued: a processing run (claim extraction or the Organize rewrite) was enqueued and its result lands asynchronously on the post. skipped: nothing was enqueued; reason says which gate decided ('request_mode' for every intakeMode: 'request' create). existing: the create was an idempotent replay and the post was not processed again. On GET /v2/posts/{id} this field is present only for posts created with intakeMode: 'feedback' and reports how far that processing has got ('queued', 'processing', 'complete', 'needs_review', or 'skipped' with the same reason the create returned), with results listing what was made of the submission once the run has finished.

Show child attributes

slugstringrequired

URL-friendly slug

Example: add-dark-mode-support

statusobjectrequired

Show child attributes

tagsobject[]required

Tags attached to this post

Show child attributes

titlestringrequired

Post title

Example: Add dark mode support

updatedAtstringrequired

ISO 8601 timestamp when last modified

Example: 2023-12-13T00:00:00.000Z

upvotesnumberrequired

Total number of upvotes

Example: 42

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