Manage article redirects from another Help Center

Manage article redirects when importing content from another Help Center.

Written By Markus from Featurebase

Last updated 2 days ago

Creating redirect rules from your old Help Center to your new Featurebase Help Center.

Overview

The Manage redirects feature lets you create and control 301 redirects. This ensures your content keeps its SEO value and that visitors are automatically redirected to the correct article or collection.

You can:

  • Set up redirects when importing content from another Help Center

  • Manually add, edit, or delete redirects

  • Redirect to articles or collections

  • Create multiple redirects pointing to the same article

Redirects use 301 – Moved Permanently, meaning old URLs automatically forward to the new location within the same Help Center domain.

This feature is great for when you need to change the URL of an article that is hyperlinked to many other articles in your Help Center. Instead of editing each article, you can simply set up a redirect.

Add a redirect

Adding redirects to your new help center in Featurebase.

To add redirects for each Help Center:

  1. Go to Settings → Help Center → Your Help Center → Customize

  2. Open Domains and click ‘Redirect rules’

  3. Click + Add rule

  4. Enter the old URL path you want to redirect from

  5. Choose the redirect type (Article or Collection)

  6. Select the published article or collection you want to redirect to

  7. Save your changes

The redirect will now forward visitors from the old path to the selected content.

Help Center redirect rules example in the Settings.

Manage existing redirects

Editing and deleting existing redirects.

To edit or delete redirects:

  1. Go to Settings → Help Center → Your Help Center → Customize

  2. Open Domains and click ‘Redirect rules’

  3. Click the Redirect rule you want to edit

Here, you can delete or edit existing redirects from this view. If you delete the Redirected to article, the redirect will be automatically removed from your list of domain redirects.

NB! If you want to redirect an existing Help Center article, unpublish the original article or collection first.

Important limitations

  • Redirects only work within the same workspace

  • Cross-workspace redirects are not supported

  • The system blocks redirects between different workspace IDs

If you imported articles using the Help Center migration tool, redirects are automatically created during the import. You can edit or delete those redirects afterward.

You can also use redirects outside of migrations, for example to create friendly URLs for customers. For example:

  • Redirect https://example.com/account

  • To https://example.com/en/articles/6572296-locating-your-account-number

FAQ