Migrating from Productboard

Complete guide on importing your existing data from Productboard to Featurebase

Written By Markus from Featurebase

Last updated 11 days ago

Importing posts via API

Featurebase doesn’t separate features and insights like Productboard does. Everything is treated as a single type: a post (aka feedback).

Because of this, most teams migrating from Productboard use the API to migrate:

  • Features → Featurebase posts

  • Insights → Added as private comments or subscribed relevant users as upvoters

Most customers coming from Productboard use the API to migrate to Featurebase.

(Some customers also import only features or only insights)

You can access your insights and features through Productboard’s API, then follow our API guide to bring the data into Featurebase.

This method takes more setup than the .csv import, but gives you the most complete migration. If you have questions at any point, feel free to reach out via email or live chat!

👨‍💻 You'll need to write custom code for these processes. If you're uncomfortable with this, share these guides with a technical team member who can assist.

Importing posts via a .csv file

This is a complete guide to migrating your feedback from Productboard to Featurebase using a .csv file. The whole process takes less than 3 minutes. Let's begin! 🙌

1. Exporting features from Productboard

To export all of your feedback from Productboard:

  1. Make sure you're signed in to your Productboard workspace

  2. Paste this URL into your browser:

    https://[your_workspace].productboard.com/api/features/export

  3. Replace your workspace name in the URL and press enter. (When logged into Productboard, this will be at the beginning of the URL before "productboard.com".)

  4. Check your inbox for an email and click on the link

  5. In the new window, hit Download

2. Importing feedback to Featurebase

To import feedback into Featurebase using a .csv file:

  1. On the Getting Started screen, click Import data.

  2. Upload your feedback data CSV file.

  3. Match the data types (e.g. pick upvotes for score. This might vary depending on the tool you're migrating from.)

  4. Click Next on the top right.

  5. Match post statuses (e.g. pick In Review for open.)

  6. Match boards. If you haven't prepared the ones you need yet, you can create them on the go by typing in the search box and pressing Enter.

  7. Click Start Importing on the top right to begin.

Tip: Since Productboard doesn't support upvoting, you can add users as voters to existing posts manually instead.

Congrats, you're done! 🎉

If you need help with anything, feel free to reach out via live chat, email support@featurebase.app, or ask our AI assistant for help with the import process.