How Featurebase can help Pipedrive

Written By Markus Palm

Last updated 19 days ago

1. One unified community platform

You can have both of your communities in one place and use user segmentation to control exactly what content different customers see and access. All feedback is organized in one place, giving your teams a single source of truth for all product feedback.

Pipedrive’s demo feedback community 👈

2. No more sending feedback to the "black hole"

Customers won't feel like their feedback disappears into a void. When your team starts working on an idea, Featurebase automatically sends an email to upvoters about the status update. Plus, thanks to our Jira integration, you don’t even need to update the status in Featurebase—it’s seamlessly 2-way synced with Jira tickets. Moreover, the public roadmap view will help users transparently see what to expect and what's already been shipped.

Keep users in the loop about their requests with email notifications

3. Avoid duplicate feedback

The feedback form has built-in AI suggestions for similar posts, helping to avoid repetitive submissions. Instead of creating a duplicate, Featurebase shows users relevant existing ideas they can simply upvote. If any similar ideas slip through, you can easily merge them based on AI suggestion.

Show users existing posts & articles during feedback submission to avoid duplicates

4. Focus on the feedback that matters

Upvotes alone can be misleading. That’s why Featurebase automatically asks follow-up questions after upvoting to determine urgency and importance for the users. Additionally, you can connect feedback with customer data (like revenue, company size, and location) to feedback allowing you to prioritize ideas based on their real impact.

Prioritizing requests based on total upvoter revenue contribution


Other features you may find useful

Embeddable feedback widget


Additional resources


So…

Join other amazing companies like nature.com, user.com, and yext. We put our heart and soul into making this the best possible feedback tool and hope you find it as useful as we do! 💙

We can seamlessly migrate all your feedback, customer data, and more from your current feedback community with zero data loss using API or other methods.

If you have any questions at all, feel free to email me at markus@featurebase.app.

Markus Palm, Co-founder of Featurebase