Written By Markus Palm
Last updated 19 days ago
1. One unified community platform
You can have both of your communities in one place and use user segmentation to control exactly what content different customers see and access. All feedback is organized in one place, giving your teams a single source of truth for all product feedback.

Pipedrive’s demo feedback community 👈
2. No more sending feedback to the "black hole"
Customers won't feel like their feedback disappears into a void. When your team starts working on an idea, Featurebase automatically sends an email to upvoters about the status update. Plus, thanks to our Jira integration, you don’t even need to update the status in Featurebase—it’s seamlessly 2-way synced with Jira tickets. Moreover, the public roadmap view will help users transparently see what to expect and what's already been shipped.
Keep users in the loop about their requests with email notifications
3. Avoid duplicate feedback
The feedback form has built-in AI suggestions for similar posts, helping to avoid repetitive submissions. Instead of creating a duplicate, Featurebase shows users relevant existing ideas they can simply upvote. If any similar ideas slip through, you can easily merge them based on AI suggestion.
Show users existing posts & articles during feedback submission to avoid duplicates
4. Focus on the feedback that matters
Upvotes alone can be misleading. That’s why Featurebase automatically asks follow-up questions after upvoting to determine urgency and importance for the users. Additionally, you can connect feedback with customer data (like revenue, company size, and location) to feedback allowing you to prioritize ideas based on their real impact.

Prioritizing requests based on total upvoter revenue contribution
Other features you may find useful
In-app feedback widgets: Embed widgets to collect feedback directly within Pipedrive. All responses flow into your feedback community in one centralized location.
Localization in 40+ languages: The entire community can automatically support multiple languages.
Automatic user authentication: Authenticate users seamlessly with SSO or SDK Identify.
Post moderation: You can make feedback remain private until approved by an admin.
Additional features: Surveys, Changelogs, and a Help Center are all available in one platform—whether you’re interested now or in the future.

Embeddable feedback widget
Additional resources
How Featurebase helps you: A great overview of Featurebase as a whole
API Docs: If you have specific API questions, let me know!
Integrations: Learn about more integrations we offer
Help Center: Find more information about all our features
So…
Join other amazing companies like nature.com, user.com, and yext. We put our heart and soul into making this the best possible feedback tool and hope you find it as useful as we do! 💙
We can seamlessly migrate all your feedback, customer data, and more from your current feedback community with zero data loss using API or other methods.
If you have any questions at all, feel free to email me at markus@featurebase.app.
— Markus Palm, Co-founder of Featurebase
