Translate your public help articles to your customers' native languages with a multilingual Knowledge Base.
Written By Markus Palm
Last updated 2 months ago
Overview
Once your Knowledge Base is set up to support multiple languages, you can manually translate each public article into any supported language. For example, if your Help Center is available in English and Spanish, you can provide versions of your articles in both languages.
When you’ve published articles in different languages, we’ll automatically show your users the correct version of the Knowledge Base based on their browser’s language settings. They can also switch between languages manually.
Although the Knowledge Base itself is automatically translated into your selected languages, the articles must be manually translated.
Adding translations to your articles
To translate your articles into other languages:
Go to Dashboard → Help center
Switch to the language you’re translating to see untranslated articles
Open an article that ‘Requires translation’ or create a new one
Translate the article and click ‘Publish article’ on the top right
Important: If you translate articles within a collection, make sure to also translate the collection title. If not, the collection won’t appear on your Help Center’s homepage.
However, the articles will still show up in searches and can be shared with customers directly.
Tracking articles’ translation status
You can switch between the language versions of the article from the top left. You can also see which articles have been translated and which ones have not.
Green means that the article has been translated & published
Purple means that the translation has been started, but the article is in draft
Gray means it has not been translated