Setting up teams

Set up teams to help divide the workflow and ensure the conversations are answered by the right people.

Written By Markus from Featurebase

Last updated 7 days ago

Overview

Teams help you better divide the workload and maintain a focused view of relevant chats. In a team view, you’ll only get notifications about conversations assigned to that team.

Creating teams

To create or edit teams:

  1. Go to Settings → Support → Teams

  2. Select + Add Team from the top right

  3. Choose the icon, name, and color for the team

  4. Add the teammates that belong to that team

  5. Click ‘Save changes’

That’s it! Now you should be able to see and assign to these teams from your Inbox.